Improving the Corrective Action Process

The course provides participants with tools to react more successfully to non-conforming events in their organizations. Participants will identify and analyze non-conforming scenarios using a variety of techniques and will practice using various cause analysis and corrective action selection processes to support process improvement.

This course supplements, and is supplemented by, the “Managing Risk in Laboratory Processes” course also offered by A2LA WPT. When combined with robust understanding of ISO/IEC conformity assessment standards, these three courses should allow an attendee to excel at preventing most common non-conformities and effectively reacting to those few incidences which “slip through the cracks” of their organization’s management systems.

Price: $595.00

*Discounts available for A2LA Members. Contact us for special pricing. 



  1. Attendees should have familiarity with ISO/IEC requirements, especially those for handling non-conforming work and corrective actions and have a basic understanding of process improvement concepts.
  2. It might be beneficial for attendees to also attend, or have attended, A2LA WPT’s “Managing Risk in Laboratory Processes" course, which presents a proactive view on preventing non-conformities, while this course provides a reactive view.

Target Attendees

Target learners include Laboratory Managers, Auditors, or Technicians.

Learning Outcomes

After successful completion of this course, participants will be able to:
1.    Differentiate between corrections and corrective actions;
2.    Implement steps for carrying out effective cause analysis;
3.    Select from and apply various tools that support cause analysis;
4.    Support and critique cause-analyses carried out by others; and
5.    Implement and monitor appropriate corrective actions


CEUs Awarded

0.7 CEUs*, 8 Training Hours


* A2LA WorkPlace Training is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.



Contact Us      Get a Quote



August 8, 2024
5202 Presidents Court, Frederick, MD 21703
8:00 AM – 5:00 PM

August 24, 2024 – August 25, 2024
Instructor: Tim Osborne
8/24: 1:00pm - 4:00pm | 8/25:
9:00 AM – 12:00 PM

Additional Location Info:

AOAC Annual Meeting at the Marriott Waterfront • 700 Aliceanna St., Baltimore, MD 21202

August 28, 2024 – August 29, 2024
Eastern Time
12:30 PM – 5:00 PM

October 16, 2024 – October 17, 2024
Eastern Time
1:00 PM – 5:00 PM

November 22, 2024
Instructor: Chris Gunning
Courtyard by Marriott Detroit Livonia
17200 N Laurel Park Dr, Livonia, MI 48152
8:00 AM – 5:00 PM