Evaluating the Calibration and Test Supplier (AUD 104W)

Course Description: (8 Hours)

Most quality management standards have requirements for managing the measurement equipment used in the research, design, test, calibration, production and manufacturing.  What may have worked 20 plus years ago with a requirement for a “sticker and a calibration report” may not work with current risk-based thinking required in the quality management standards. The requirements can be remarkably diverse depending on where the equipment is used. During the assessment of the quality management systems, many organizations receive nonconformances or deficiencies for:

  • not evaluating the calibration provider properly,
  • not specifying the appropriate requirements for calibration, or
  • not evaluating the test and calibration service that they received is appropriate for their application.

This class will provide information on evaluating/assessing the calibration supplier. It will provide information and how to specify the proper calibration requirements on the purchase documentation and to evaluate the calibration and test documentation received from the calibration provider. There are many measurement related terms that have been redefined in the last few years and it is important to make sure that they are understood by both the supplier and consumer of calibration services.

Course Conditions:

  1. Laptop (PC or Mac)
  2. Excel (PC or Mac) – minimum level

Competency Level

  1. Basic quality systems and standards knowledge
  2. Verbal, written communication skills
  3. Basic Excel knowledge to use risk management tools

Course Learning Outcomes:

After attending this workshop, attendees will be able to:

  • Determine your measurement process requirements before specifying the calibration service (Knowing who you are and what your minimum requirements are before you search for vendors)
  • Evaluate and audit the calibration provider to minimize its risk of management of measuring equipment in their organization.
  • Specify calibration services correctly for complying with ISO 9001, ISO 13485, AS9100 and IATF 16949 and other standards’ requirements.
  • Review and evaluate the test and calibration documentation to ensure their requirements have been met.
  • Implement Metrological traceability requirements to reduce risk of probability of false accept.
  • Communicate with suppliers to ensure continuity of service and foster continuous improvement.
  • Communicate with purchasing function to ensure no substitution in calibration and test requirements are made.

Workshop Content

  • Key terms and definitions
  • Understanding Metrological Traceability
  • Reviewing Different Quality Standard Requirements.
    • ISO 9001
    • IATF 16949
    • ISO 13485
    • AS9100
    • ISO/IEC 17025
  • Identifying and Specifying Calibration and Test Requirements
    • Contract Review
    • Purchase Order language
    • Educating internal customers
  • Evaluating the Calibration and test provider
    • Accredited versus non accredited calibration and test supplier
    • Online Evaluation checklist
      • Reviewing and understanding the Scope of Accreditation
    • Physical site visit evaluation checklist
      • Interviewing personnel
  • Understanding and applying Measurement Uncertainty to customer’s requirements
    • Risk assessment
    • Building risk assessment tools
  • Reading and understanding the calibration and test report
    • Warning signs to look out for in reports
    • Verification and validation (this ensures the measurement accuracy and measurement uncertainty are fit for purpose or intended use)
  • Maintaining continuity
    • Supplier relationships
    • Record keeping



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